Every company, service to manufatured goods, has or at least claims to have a customer service program.    So, what makes “How You Doin’?” different from all the rest ...a systematic focus on YOU!!   

Global Spectrum's Customer Service Philosophy            

Global Spectrum wants every visitor’s first impression , last impression and every impression in between to be a positive one.  To facilitate this process, we have developed and activated a program, “How You Doin’?”, to allow you to tell us how we are doing.                                     

How Do We Activate Customer Service?                                                                                                                                                                                       The “How You Doin’?” customer service program challenges employees to uphold 10 principles that we believe (and USA Today agrees) to be the driving force behind a best-in-class service level for our customers.  See our Top 10 Principles below. 

As our customer (albeit event planners, exhibitors and attendees), you may be selected or you can request to be empowered with “How You Doin’?” accomplishment cards by Global Spectrum management.  Cards are distributed continuously and at random to clients and employees.  When you see someone go above and beyond to deliver one of the 10 priciples and/or outstanding customer service, you distribute one of your cards to that employee.  Employees fill-out, return the cards, and are acknowledged for excellence through a recognition and rewards program.

Additionally, if you would like to tell us how you are doing, employees are all empowered to record and collect suggestions, or email us today and tell us “How You Doin’?”!!